Luckyfox
Privacy Policy
Last updated: March 2026
This Privacy Policy explains how Luckyfox collects, uses, stores, and protects personal information when you use this website, contact us, or enquire about services. If you have any questions about this policy, please email support@luckyfox.co.uk.
Who we are
Luckyfox is a technology services business based in Mablethorpe, Lincolnshire, supporting businesses with IT support, systems maintenance, automation, internal tools, hosting, and related technical services.
What information we collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number, and business name;
- details you submit through contact or enquiry forms;
- records of communications with you;
- cookie preferences and website usage data;
- technical information such as IP address, browser type, and device data where needed for site security, analytics, or advertising consent handling.
How we use your information
We use personal information to:
- respond to enquiries and provide requested information;
- assess potential work and prepare proposals or service discussions;
- deliver services and manage ongoing client relationships;
- send service-related emails, including enquiry confirmations;
- improve the website and understand which content or pages are useful;
- manage cookie preferences and, where consent is given, analytics and advertising tools.
Our lawful bases for processing
We rely on one or more of the following lawful bases where applicable:
- legitimate interests, for running and improving the business and responding to genuine enquiries;
- contract, where processing is necessary to provide services or take steps before entering into a contract;
- consent, where you choose to accept non-essential cookies or marketing/advertising-related technologies.
Cookies, analytics, and advertising
The website uses essential cookies to operate properly. With your permission, we may also use analytics cookies to understand visitor behaviour and advertising cookies on selected public pages. At the time of writing, this may include Google Analytics and Google AdSense. You can manage these preferences through the cookie controls shown on the site.
Who we share information with
We do not sell your personal data. We may share information with trusted providers only where needed for legitimate business purposes, such as:
- website hosting and infrastructure providers;
- email and communications providers;
- analytics or advertising providers where you have given the relevant consent;
- professional advisers or authorities where disclosure is legally required or reasonably necessary to protect legal rights.
How long we keep information
We keep enquiry and client-related information for as long as reasonably necessary for service delivery, record keeping, legal compliance, and legitimate business administration. Information that is no longer needed will be deleted or anonymised when appropriate.
Your rights
Depending on your circumstances, you may have the right to request access to your personal data, ask for it to be corrected, request deletion, object to certain processing, or ask for processing to be restricted.
If you would like to exercise any of these rights, please email support@luckyfox.co.uk.
Security
Reasonable technical and organisational measures are used to protect personal data. However, no website, system, or method of transmission can be guaranteed to be completely secure.
Changes to this policy
This policy may be updated from time to time to reflect changes to the website, services, legal requirements, or how data is handled. The latest version will always be published on this page.